13 03 2011
“People typically leave a company for one of three reasons, or a combination of them. The first is that they don’t feel a connection to the mission of the company, or sense that their work matters. The second is that they don’t really like or respect their co-workers. The third is they have a terrible boss — and this was the biggest variable…. Managers also had a much greater impact on employees’ performance and how they felt about their job than any other factor, Google found.”

Google’s 8-Point Plan to Help Managers Improve –

The Google People Operations team came up with these key dissatisfaction factors after extensive internal data analysis.

To help you be a better manager, or to guide you on what to ask for as an employee, I recommend Lencioni’s variation on this topic in his book 3 Signs of a Miserable Job:

1) Anonymity:  Feeling like your manager and peers are uninterested in your life and career, that you’re not a real person to them

2) Irrelevance:  Missing the connection between your work and the satisfaction of others; ie. you don’t understand why your work matters

3) Immeasurement:  Missing tangible means for assessing success or failure.  Can you win without a score?

These are not difficult things.  Recognize people as human beings and be interested in their “context”.  And, work with them to help them understand how their work fits in the big picture and how they can measure & monitor their contribution to that big picture.   Since it’s easy to do and you get a huge payoff, why wouldn’t you?




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